Shipping Policy
At Noya Beauty, we believe shopping for faith-inspired jewelry should be a joyful and seamless experience. To ensure you have all the information you need, please review our shipping policies below.
Order Processing
Orders are typically processed within 1–3 business days, Monday to Friday. Once your order ships, you’ll receive a confirmation email/ text with tracking details.
Shipping
- We ship within South Africa only through reliable couriers to ensure your jewelry arrives safely and promptly.
- Standard home delivery usually takes 3–7 business days, depending on your location.
- We also offer convenient PUDO (Locker-to-Door) and Paxi delivery options for easy parcel collection at your nearest point.
- Shipping costs, including PUDO and Paxi options, are calculated at checkout.
Payment Methods
We accept major credit/debit cards and secure payment gateways for your convenience and peace of mind.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 12 hours of placing it. After this period, we may not be able to modify your order as it may already be processing or shipped.
Returns & Refunds
Please refer to our Returns and Refunds page for detailed information on our return policy.
Customer Support
If you have any questions or need assistance, don’t hesitate to reach out via WhatsApp or call us at +27 786 949 124. We’re here to help Monday to Friday, with responses typically within 24–48 hours.
Thank you for choosing Noya Beauty — where faith and elegance come together in every piece.